QUESTION AND ANSWER
QUESTION AND ANSWER
FAQ
1.Q: Can you send us samples?
A: We are pleased to send you the sample to test the quality and your market. Some of the samples are free, but please pay express yourself, thank you! And not free for some expensive samples, we will deduct the samples cost in your next official order.
2.Q: About your products, could you do it OEM?
A: Yes, OEM is workable for us, but with MOQ.We require for MOQ in consideration of packing and mould issues. But for some products condition, we will discuss with clients like you and give you some advices in order to save your costs and Inventory pressure.
3.Q: Have you guarantee for your products?
A:Our products are popular not only in domestic but also in international market. Compare with some General trading company, our customer range is much wider, so we have high requirements with our products. If my product cannot meet your demand, please just let me know and we will give you some suggestions .Hope our expertise leads to efficiency, we are not selling you Junk.
For some professional car maintenance tools, we will send you free and new tools if there is any quality problem within one month. Within one year, any fault caused by non-artificial reason we should maintain it freely. We will send some spare parts together with the order for foreign customers, in case you can solve tiny problem any time. Certainly, if there are any serious quality problems, please just Offer me competent evidence (eg.images), we will compensate you in your next order.
For some industry products that used in factory assembly line, we will change you new and free ones if any quality issues within one week. The warranty period from 3 months to 1 year according to your operating frequency. Any problems can be negotiated; we will send you consumable parts with the order.
4.Q: Do you also provide spare parts of pneumatic tools?
A: Once we confirm the models you'd like to order, we will send you the diagram for checking and also suggest you some easy-broken parts.
All our products are with spare parts. We can make some adjustment for some components and parts according to your demands, in condition of not reducing the performance of the product. Besides, we will be pleased to offer you similar spare parts for afterseives if you use other company products.
5.Q: For the product, could you spray other color of painting?
A: Yes, color can be customized but with MOQ.(eg: 1" air impact wrench,MOQ 50pcs, 1/2" --200pcs),can be negotiated
6.Q: Can you inform us about the inner box?
A:3 packaging for your choice: Kraft paper box, white box, neutral color box. Also could do your own logo on packaging with Self-adhesive color paste according to your quantity
7.Q: What's the delivery time?
A:(1)Normal products: 3-15days delivery time. 2) If OEM: delivery time will be less than 30 days)
8.Q: How is the payment terms?
A: Normally T/T 30% in advance and T/T 70% before shipment.
9.Q: How does your factory do regarding quality control?
A:(Here are our procedures: Material/ work blank testing (Chemical analysis of metals), field processing inspection,(mounting dimensions), final products testing(performance test),and packaging warehouse-out inspection(Packages requirement & Resistance to drop test). 20% Materials Sampling Inspection,100% of field processing. Before final products testing, it will need to test 100% all inspection performance, then extract 2% for working life testing.( with continuous and non-stop break under standard pressure till machine damage, and check all components and parts.(Eg.:1 inch air impact wrench, The standard for working life is no less than 19000 beats,pressue 120 PSI).All above testing will be recorded by QC's inspection reports. All the products will be recorded by corresponding serial number before leaving factory. So any quality problems appear, we will contact all clients who bought last batch products and settle all the problems.)
A: We are pleased to send you the sample to test the quality and your market. Some of the samples are free, but please pay express yourself, thank you! And not free for some expensive samples, we will deduct the samples cost in your next official order.
2.Q: About your products, could you do it OEM?
A: Yes, OEM is workable for us, but with MOQ.We require for MOQ in consideration of packing and mould issues. But for some products condition, we will discuss with clients like you and give you some advices in order to save your costs and Inventory pressure.
3.Q: Have you guarantee for your products?
A:Our products are popular not only in domestic but also in international market. Compare with some General trading company, our customer range is much wider, so we have high requirements with our products. If my product cannot meet your demand, please just let me know and we will give you some suggestions .Hope our expertise leads to efficiency, we are not selling you Junk.
For some professional car maintenance tools, we will send you free and new tools if there is any quality problem within one month. Within one year, any fault caused by non-artificial reason we should maintain it freely. We will send some spare parts together with the order for foreign customers, in case you can solve tiny problem any time. Certainly, if there are any serious quality problems, please just Offer me competent evidence (eg.images), we will compensate you in your next order.
For some industry products that used in factory assembly line, we will change you new and free ones if any quality issues within one week. The warranty period from 3 months to 1 year according to your operating frequency. Any problems can be negotiated; we will send you consumable parts with the order.
4.Q: Do you also provide spare parts of pneumatic tools?
A: Once we confirm the models you'd like to order, we will send you the diagram for checking and also suggest you some easy-broken parts.
All our products are with spare parts. We can make some adjustment for some components and parts according to your demands, in condition of not reducing the performance of the product. Besides, we will be pleased to offer you similar spare parts for afterseives if you use other company products.
5.Q: For the product, could you spray other color of painting?
A: Yes, color can be customized but with MOQ.(eg: 1" air impact wrench,MOQ 50pcs, 1/2" --200pcs),can be negotiated
6.Q: Can you inform us about the inner box?
A:3 packaging for your choice: Kraft paper box, white box, neutral color box. Also could do your own logo on packaging with Self-adhesive color paste according to your quantity
7.Q: What's the delivery time?
A:(1)Normal products: 3-15days delivery time. 2) If OEM: delivery time will be less than 30 days)
8.Q: How is the payment terms?
A: Normally T/T 30% in advance and T/T 70% before shipment.
9.Q: How does your factory do regarding quality control?
A:(Here are our procedures: Material/ work blank testing (Chemical analysis of metals), field processing inspection,(mounting dimensions), final products testing(performance test),and packaging warehouse-out inspection(Packages requirement & Resistance to drop test). 20% Materials Sampling Inspection,100% of field processing. Before final products testing, it will need to test 100% all inspection performance, then extract 2% for working life testing.( with continuous and non-stop break under standard pressure till machine damage, and check all components and parts.(Eg.:1 inch air impact wrench, The standard for working life is no less than 19000 beats,pressue 120 PSI).All above testing will be recorded by QC's inspection reports. All the products will be recorded by corresponding serial number before leaving factory. So any quality problems appear, we will contact all clients who bought last batch products and settle all the problems.)
